Refund policy

Returns And Exchanges:

All sales are final. Due to the nature of our products, we do not accept returns or exchanges once an order has been placed.

 

Damages and Issues:

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@spiceexcellence.co.za so we can evaluate the issue and make it right. Please include your order number and proof of purchase in your message.

 

Refunds:

Refunds are strictly issued for items that arrive damaged or defective. Upon receiving your request, our team will assess the issue and notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the funds to your account.